Are You Ignoring the Social Inspiration People Metrics?

inspire connect achieveBeing a data and ROI junkie I often find myself buried deep in analytics, spreadsheets and conversion funnels. I like to look for the “why” in both data and people.

It's easy to get side tracked by all the geekdom in social. From looks (impressions) to likes, follows, retweets, influence scores, views, demographics, insights, conversions and the list goes on.

Underneath all of the bits, bytes, and likes we can't forget why we like social media in the first place. Social networks connect human beings. They provide a way for us to better communicate, share information, learn, grow, and help others do the same.

Some of the most important metrics for a successful business can not be found in the quantitative insights, likes and views. They can't be fully measured or tracked. These metrics can only be felt, seen and heard via the people that are behind the avatars, tweet decks, Facebook comments and likes.

When is the last time you did a reality check on how the people in your community are doing? When is the last time you did a check in with your client teams to see how they are doing personally or professionally? Do they have the information they need? Are they growing in their job as a result of the services you provide? Do they feel empowered to do more, be more ? Are you helping them achieve their goals both personally and professionally?

If you need a break from the standard analytics and measurements, check out the below 10 social inspiration people metrics. Read them and then do a sanity check with some of your clients and community members. If you are ignoring these metrics you might be missing out on unique opportunities to inspire and connect with your audience and take the relationship far beyond what your competitors are doing who only care about their own Facebook likes and retweets.

Welcome to the inspiration age people. We are no longer simply in an information or technology age. This era is about people. Yes, we have tons of technology and it's changing faster than we can keep up with. However, the tech, social networks, likes and clicks are nothing without people behind them, reading them, learning, growing and sharing.

10 Social Inspiration People Metrics You Can't Ignore:

1. Inspiration. Are you inspiring your community members, partners and clients to try, do, and be more? Do they feel inspired to write, share and give more than before to their own community?

2. Empowerment. Are they empowered because of the value you offer them? Does the knowledge help them feel confident and able to take on the task, project, mean boss, day or week? Do they feel better empowered to inspire change within their organization?

inspire connect achieve 3. Grow. Are they growing and learning as a result of your business and personal relationship? Are you sharing insights that helps them learn, pivot when necessary and take  a leap of faith that takes their career to the next level?

4. Career. Are they growing in their career as a result of working with you and your organization? Have they learned new skills that have helped them achieve a promotion or increased visibility?  Could they maybe use a coaching session from you on where to go next with their career? Do you have insights that you can share that can help them navigate an internal organizational change?

5. Pay it forward.  Has their success also enabled, empowered and inspired them to help others? There is no better metric in my book than to see a client share what they have learned from me or my organization with a team member who is thirsty for the information or needs such to do or keep their job.  This is one of the best metrics in my book.

6. Lowest common denominator technically challenged. We like to make it a goal within client organizations and teams that we will help the least technical or social savvy person. I love identifying up front who within the core team or stakeholder group is the most against or most intimidated about adopting social media. Usually if you can get to the heart of WHY they are not wanting to adopt the new way of communicating you can get to the heart of many other aspects within the organization that will help the entire team and project. I love taking a non technical geek and turning him or her into a lover of Twitter and Pinterest by the time we are done. I have seen this happen in real life and I can tell you the smile on their face when they succeed is far better than any quantitative ROI metric.

social media inspire audiences7. Connect. Are you helping them connect with others? Are they able to use social media in a way that is helping them connect with one another, with partners, colleagues, industry leaders and stakeholders? Can you now better connect with them via a tweet or Facebook status update?

8. Credibility. Have they gained recognition or achieved increased credibility from the work they have implemented while partnered with you? Do others now better count on them or trust them? Are they now able to better advise their peers or join new projects with an increased sense of empowerment, and credibility?

9. Integrity. Are you hurting or helping the integrity of your community, client teams and partners? Are you delivering projects on time and in budget so that as a result they also have integrity in the promises they make to peers, clients and stakeholders? Are you staying true to your word so they can stay true to theirs?

10. Achievement. Bottom line are your community members, partners, colleagues and clients achieving success? Are they reaching and surpassing their goals in both business and life?

I believe we must first inspire our audiences to connect with us. As they connect with us they learn, grow, inspire others and achieve their goals. As a result and by default, we then achieve our goals.

We must first focus on the goals of others before we can achieve our own. If we forget their goals we're forgetting why we are in business in the first place.

 Inspire – Connect – Achieve


Your Turn

Did these social inspiration metrics hit home for you? Is it time you did an inspiration check in with your community, clients or partners? The more we can help others and keep the people in social media the more we will all achieve. What other metrics do you use to inspire and connect with your audience and clients?

Heartbeat of Social Media Series

heartbeat of social mediaThis blog post is part of a new series titled “The Heartbeat of Social Media“. It include a deep look at how communities work, what people are doing within them and how businesses can better understand how they can fit in, provide value and derive benefit as both a business as well as individual people.




About the Author:

CEO / Founder Marketing Nutz, full service social media, digital marketing, experiential brand, conversion optimization agency. Ranked by Forbes as Top 10 Social Media Women and 10 Social Media Power Influencer. Keynote speaker, author, strategist, consultant, coach, & trainer. Helps businesses of all sizes integrate social media into the DNA of their business, connect with target audiences to nurture authentic customer relationships. 15+ years experience working with Fortune 500, Franchised corporations with 4000+ local franchises to entrepreneurs and startups.


  1. SociallyGenius March 16, 2012 at 10:31 am

    You know what, Pam? These are the metrics that REALLY matter and thank you for putting it out there the way you did. I can say that I’ve never ignored the intangibles because I make an effort to connect beyond the surface interactions. So many people get caught up in scores and number-driven metrics that they lose sight of the Heartbeat of Social Media. This serves as a perfect reminder of what’s really important Pam – thank you!

    • PamMktgNut March 16, 2012 at 11:30 am

       @SociallyGenius It is obvious you don’t ignore these metrics! I knew that from almost the first tweet I think 😉  I agree it’s easy, and I am also guilty of getting hung up in the quantitative metrics. What I love to do is pull back the layers and find the correlation of the people metrics with the numbers… now that’s what us geeks could do all day, heh!? Thanks for stopping by and taking time to share your thoughts. Hope your Friday and weekend is as awesome as you are! 🙂

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  4. Tony Bennett March 16, 2012 at 1:12 pm

    Checking it out now… Inspiration metrics, hmmm, sounds intriguing 🙂

  5. Tony Bennett March 16, 2012 at 1:12 pm

    Checking it out now… Inspiration metrics, hmmm, sounds intriguing 🙂

  6. Pam Moore @PamMktgNut March 16, 2012 at 1:12 pm

    ServiceMASTER 24 Hour Clean howdy! Just got her msg. We’re all set for next week. Looking fwd to it! 🙂

  7. Pam Moore @PamMktgNut March 16, 2012 at 1:12 pm

    Thanks Tony Bennett! Funny, it’s one of those posts that just came to me, and written from the heart.

  8. ArthurAnswers March 16, 2012 at 1:41 pm

    Great post Pam! I know people often throw around quantitative metrics like “influence” around all the time but even the measures of influence can have some intangible metrics. See this post we wrote awhile back here: Keep up the great posts and let me know what you think!

  9. ArthurAnswers March 16, 2012 at 1:46 pm

    @PamMktgNut Excellent post today Pam!

  10. TucsonRural3117 March 17, 2012 at 4:53 am

    @NealSchaffer @PamMktgNut Why do I love metrics, sharing, and helping others do the same? Oh, yea..because you post such wonderful articles.

    • NealSchaffer March 18, 2012 at 2:49 am

      @TucsonRural3117 @PamMktgNut Thanks for the note Maria!

  11. PamMktgNut March 17, 2012 at 1:48 pm

    @TheRoadToMyself @socialmouths thx for the RT Luvs!!

  12. joycecherrier March 17, 2012 at 2:26 pm

    Are You Ignoring the Social Inspiration People Metrics? via @PamMktgNut @JessicaNorthey

  13. PamMktgNut March 17, 2012 at 10:45 pm

    @AniseSmith lovile @lorigama @artfahrt @yogizilla @salesdujour @francineallaire @12most @socialatlas @pegfitzpatrick TY 4 the RT luvins!

    • AniseSmith March 17, 2012 at 10:56 pm

      @PamMktgNut Y/w Thanks 4 the gr8 content! @lorigama @artfahrt @yogizilla @salesdujour @francineallaire @12most @socialatlas @pegfitzpatric

  14. PamMktgNut March 17, 2012 at 10:59 pm

    @gupshupblog @janetcallaway @wildhairmedia @davieswriter @rahulbuzzing @jkcallas @deswalsh @brennermichael Thx so much for RT luvs! xoxo

    • gupshupblog March 18, 2012 at 5:48 pm

      @pammktgnut My pleasure Pam 🙂 You’re really an amazing #TwitterTips Explorer 😀

  15. PamMktgNut March 18, 2012 at 9:02 am

    @janetcallaway thanks Janet!! You rock! Hope your Sunday is beautiful!!

  16. hansenn6 March 19, 2012 at 4:27 am
  17. MZazeela March 19, 2012 at 7:15 am

    Thanks for sharing your thoughts. All the processes and metrics in the world are not going to provide insight into the more touchy feely, human side. How about adding real life connections to the mix? Hear the voice inflections, see the facial expressions, understand the nuances.

  18. ziconrj3 March 19, 2012 at 9:57 am

    @TonyZambito quick money making ideas @home_make_money

  19. LearnIt2EarnIt March 20, 2012 at 12:51 am

    RT @JamieCrager Are You Ignoring the Social Inspiration People Metrics? via @PamMktgNut

  20. mikemcnabb March 20, 2012 at 1:01 am

    @JamieCrager @PamMktgNut. I’m checking it out 🙂

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